Responsible Gaming Policy of Spinanga Casino

Responsible gaming is based on the idea that every user should be able to manage their time and financial resources without compromising their personal or social stability. Spinanga Casino promotes transparency, encouraging players to monitor their sessions and proactively use self-protection tools. Our technical expertise allows us to implement systems that facilitate this process, ensuring that the experience on the platform remains within the bounds of healthy and safe entertainment.

Access to Spinanga Casino services is strictly forbidden to individuals under 18 years of age. We implement rigorous identity verification protocols during the registration phase to ensure compliance with Italian legislation. We invite parents to use web filtering software to prevent minors from accessing gaming content on shared devices. In case of suspected use by a minor, Spinanga Casino reserves the right to suspend the account immediately pending thorough documentary verification.

We offer a complete range of tools configurable directly from the user's account to promote a balanced approach to gambling.

Personal deposit and spending limits The user can set daily, weekly, or monthly limits on the maximum amount they wish to deposit. This is the most effective method to ensure you only gamble with sums you can afford to lose. Once the limit is reached, the system will automatically block further deposits until the preset period expires. Requests to reduce the limit take effect immediately, while requests to increase are subject to a mandatory 24-hour reflection period.

Loss limits and session duration In addition to deposits, it is possible to set maximum loss thresholds or time limits for each individual gaming session. These tools help prevent the tendency to "chase losses," providing the user with a clear signal when it's time to stop the activity. Periodic reality checks will appear on the screen to inform the player about the time spent on the platform.

Temporary suspension (Time-out) If a user feels the need for a short break, they can activate a suspension period of variable duration (from 24 hours to 30 days). During this interval, account access will be inhibited, and no marketing communications will be sent, allowing the player to reset their relationship with the platform without permanently closing the account.

Formal self-exclusion and account closure For cases requiring more decisive intervention, we offer permanent or fixed-term self-exclusion (minimum 6 months). This action entails the total deactivation of the account and the technical impossibility of reopening it or creating new ones using the same identifiers. Spinanga Casino takes every possible measure to remove the user from marketing lists during this critical period.

It is essential that users are able to independently identify the first signs of problematic gambling behavior. Some risk indicators include:

• Playing sums higher than planned to recover previous losses.
• Neglecting work, family, or social responsibilities to dedicate time to gambling.
• Feeling irritable or anxious when unable to access the platform.
• Asking for loans or using money intended for essential expenses (rent, bills) for gambling.
• Lying about the frequency or extent of one's gaming sessions.

To ensure that gambling remains a positive activity, we suggest setting a fixed budget before starting each session, not gambling under the influence of alcohol or in states of emotional stress, and taking regular breaks away from the screen. Consider the money spent as the cost of entertainment, similar to buying a ticket for a cinema or a sporting event, and not as a financial investment.

If you suspect that gambling is becoming a problem for you or someone close to you, numerous external organizations are available that offer free and confidential advice. There are national telephone helplines and specialized centers managed by the National Health Service (SSN) that can provide psychological and practical support. We strongly encourage users in difficulty to seek professional assistance from these authorized entities operating in Italy.

Safety begins with conscious use of technology at home. If you share your computer or mobile phone with minors, we recommend that you do not leave the device unattended when you are logged in, do not use the password saving function, and install parental control software that blocks access to websites with content prohibited for minors under 18 years of age.

We regularly monitor the effectiveness of our player protection tools. This policy is periodically updated to reflect international best practices and the guidelines of competent authorities, ensuring that Spinanga Casino remains a safe environment for the promotion of responsible gaming.